Last updated: January 2026

Contact Us

AromaCuba is pleased to assist you. Whether you seek guidance on our collection, wish to enquire about an existing order, or require advice on storage and vitola selection, our client services team is at your disposal.

Client Services

Email: info@aromacuba.com
Website: aromacuba.com

Response Times

We aim to respond to all enquiries within 1–2 business days (Monday to Friday, excluding public holidays). Messages received during peak seasons may require additional time; we appreciate your patience.

When Contacting Us, Please Include

• Your full name and email address used at checkout;
• Order number (if applicable);
• Vitola / marca and product name for product enquiries;
• Supporting photographs for damage or quality claims.

Order & Shipping Enquiries

Please consult our Orders & Shipping guide and Shipping Policy before writing—many questions are answered there.

Returns

Return and damage claims must be initiated in accordance with our Return Policy. Unauthorised returns cannot be accepted.

Privacy

Information you provide will be handled in accordance with our Privacy Policy.

We look forward to serving you.